Converged Pty. Ltd. provides integrated telephone, email, SMS and instant messaging customer contact services on a "pay as you use" basis for mid-sized organisations. As the name implies, our services take advantage of all modes of customer contact and communication, including both traditional and IP (as opposed to Internet) telephony. We use private IP networks, or VPNs, to provide business grade IP telephony with guaranteed Quality of Service.

Sound complex and difficult? To a certain extent it is, when done properly. But you can relax, because we do all the work. We have already sourced the world's leading multi-channel business communication systems and software, and integrated them into our business grade service. We then take care of:

		designing the best solution for your business
		agreeing service levels
		installing and configuring the service
		and integrating it with your existing business systems

In addition, we take care of all the ongoing:

		operation of the system,
		moves, additions and changes,
		maintenance
		help desk services
		and upgrades

There are NO up-front capital costs. You get your own, dedicated, multi-channel communication system and all you pay is a monthly fee per user, plus calls. The main servers are located in our carrier partner's hosting centre, with gateways and phones on your premises. Or you can access the service from your computer when you're away from the office on a broadband Internet connection. And it's all integrated into your existing business systems.

Converged has also negotiated highly competitive rates for phone calls, Internet and messaging, which we pass on to you. Our policy is to be the best value for money business communications service provider in our market, including Internet service providers. Hard to believe? Click here for how we do it.

But that's only the starting point. The most powerful service we provide is working with you to increase the efficiency of your business and improve your customers' experience. We use the power of Converged technology and our experience to make doing business with you easier and more enjoyable.